Transform Your Business Today Call Center Design & Development Business Strategic Planning

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Call Center

  • Call center design and layout
  • “Call center in a box” for quick stand-up of a call center to support business operations
  • High quality call center operations based on continuous improvement and standard work
  • Sales lead generation
  • Appointment settings
  • Surveys (including statistical analysis and political surveys)
  • First level help desk
  • more »

IT Operations

  • Enhance data entry into core operating system
  • Enhance usage against two business processes; i.e., order-to-cash and service delivery
  • Enhance usage of data warehouse, extraction, and querying/reporting capabilities
  • Determine industry & peer benchmarking best practices
  • Develop “Model Site” capabilities
  • more »

Root Cause

  • Client Facing: Customer Relationship Mgt, Sales, Business Development
  • Client Delivery: Operations Management, System Automation, Integration, & Implementation
  • Business Latency: Strategic Planning & Implementation, Financial Management (Due Diligence, Integration, & Divestitures), Quality, and Continuous Improvement
  • more »